Activity 1 - Ford & Taylorism Assignment Example | Topics and Well Written Essays - 250 words

Activity 1 - Ford & Taylorism - Assignment Example Workers in these three countries are accustomed to industrialization and most of the manufacturing companies within these countries currently apply the Taylorism management technique, which means that workers presently receive specialized training on various tasks and hence they can perform better in specified tasks. According to Lewis & McDermott (2006), the best script for call centers must consider the customer’s journey. Customers journey include designing a matrix of customer needs against solutions been offered in order to map the foundation of the intended customer interaction and make sure every interaction is covered. Taylourism is evident in this because the principle of scientific management is brought out clear in the aspect of deciding or planning the work in advance, and also in the determination of standards of performance. The advantages of a bureaucratic organization is that each role is standardized. It fosters specialized skills, which then eliminate the immanent judgment. Therefore, it is correct to argue that industrialized areas within the World would highly prefer the ideas of Taylorism